CUSTOM AI & AUTOMATION
A hotel inquiry can start in a message, move to the front desk, and end with housekeeping. I build AI assistants and connected workflows that help independent hotels and boutique properties keep that work organized, with clear ownership and human approval where it matters.
Discuss your workflowWork directly with Afraz Khan, from scoping through build and launch.
Start with the questions your team answers every shift: check-in times, breakfast hours, parking, and property amenities. An AI assistant can use approved property information to draft or send answers. Requests outside that information go to your team instead of relying on a guessed answer.
A request for extra towels should reach the team that can act on it. I can connect guest communication to task routing, reminders, and completion tracking. We define the department, owner, and escalation path before launch so a message does not disappear when shifts change.
Organize direct inquiries and follow-up reminders so staff can see the conversation and next action. Where your PMS or booking provider supports access, we can connect reservation context. Availability, rate changes, cancellations, and payment actions need explicit rules and appropriate approval.
EXAMPLE WORKFLOW
A guest asks whether early check-in is possible. The assistant explains the hotel’s policy, captures the requested arrival time, and sends the exception to the front desk. Staff confirm availability before a promise is made to the guest. The decision stays attached to the request for the next shift.
The first step is a discovery call to map your current process. I then propose a defined scope, price, and timeline. We test the workflow, agree on staff handoffs, and plan monitoring and support before launch.
I assess the access your provider offers before proposing an integration. Supported APIs, webhooks, or exports determine what can be connected. If access is limited, we can scope a workflow that does not depend on changing reservation data.
The goal is to reduce repeat work and help staff follow through. Your team handles exceptions, sensitive decisions, and guest situations that need personal attention. We agree on those boundaries during scoping.
Choose a specific process and compare it with the current baseline. Useful measures include time to first response, unassigned requests, manual handoffs, and how often staff need to correct an answer. Targets are agreed for your operation.
Bring the tools you use and a workflow you want to improve. We’ll work out a practical first step for your property.
Book a discovery call