CUSTOM AI & AUTOMATION
You do not need a large agency to start improving guest communication. I work directly with owners of independent hotels, villas, and vacation rentals across the United States to build custom AI receptionists. The first build focuses on one property and one repeat workflow, with a defined scope and a one-week delivery target once your information and access are ready.
Discuss your workflowWork directly with Afraz Khan, from scoping through build and launch.
An AI receptionist needs accurate property information: check-in times, parking, amenities, house rules, and how to request help. We organize that information and define which questions the assistant can answer. Missing information, complaints, and exceptions go to a person. The guest should always understand they are speaking with an AI assistant.
The starter scope covers one agreed workflow. That might be an assistant that answers property questions and captures an inquiry. A browser voice experience can demonstrate the conversation before a phone or messaging integration is added. Phone service, WhatsApp, email, and CRM connections are assessed against your access and quoted for the work involved.
A conversation demo is not a live booking engine. If you need current rates, availability, or reservation changes, I first assess your PMS or booking provider’s integration options. Without that connection, the assistant can explain policies and collect a request for your team to confirm, rather than inventing availability or claiming a booking is complete.
EXAMPLE WORKFLOW
A guest asks about parking and whether a late arrival is possible. The receptionist answers from the property’s approved information. If the requested arrival needs approval, it captures the request and explains that staff must confirm it. For a custom CRM integration, that request can become a task with an assigned owner; this is scoped separately from the starter conversation.
The first step is a discovery call to map your current process. I then propose a defined scope, price, and timeline. We test the workflow, agree on staff handoffs, and plan monitoring and support before launch.
It is the starting price for a focused custom build covering one property and one agreed workflow, with property knowledge, inquiry capture, a defined human handoff, testing, and a walkthrough. The final scope is confirmed before work begins. It is not an unlimited multi-channel package.
One week is the delivery target for an agreed starter scope after the required property information and access are ready. Complex integrations or additional workflows need a separate timeline, which we agree before building.
Voice minutes, AI usage, phone numbers, hosting, maintenance, and support can carry ongoing costs. I identify the services your workflow needs and quote these separately before you commit. The starting build price does not include unlimited ongoing usage.
Yes. I serve independent hospitality businesses nationwide in the United States and offer live demos remotely. We agree on communication, launch arrangements, and support availability during scoping.
Bring the tools you use and a workflow you want to improve. We’ll work out a practical first step for your property.
Book a discovery call