CUSTOM AI & AUTOMATION
Guests ask about arrival times, amenities, and stay details across different channels. I build custom AI guest communication workflows for hospitality businesses, using your approved property information and the messaging access your tools support. The scope can begin with staff-reviewed drafts before moving to automatic replies for agreed questions.
Discuss your workflowWork directly with Afraz Khan, from scoping through build and launch.
Collect the policies and guest information your team relies on, resolve conflicting answers, and assign someone to keep them current. The assistant should know which property a question concerns. If it cannot find a supported answer, it should ask for clarification or route the conversation to staff.
Scope the channels you already use and confirm the business account, provider access, and messaging requirements. A workflow can classify incoming requests, prepare responses, and track follow-ups. Channel setup and permitted outbound messaging are checked before any scheduled messages are enabled.
Define which messages need a person: complaints, refund requests, booking changes, urgent issues, or questions the assistant cannot resolve. The handoff should include the conversation, the reason for escalation, and an assigned owner. Staff need a clear way to take over without competing automated replies.
EXAMPLE WORKFLOW
A guest asks about parking, then requests a refund. The assistant can answer the parking question from approved property information. The refund request goes to the responsible person with the conversation attached. It does not promise a refund or make a payment change without the approval you have defined.
The first step is a discovery call to map your current process. I then propose a defined scope, price, and timeline. We test the workflow, agree on staff handoffs, and plan monitoring and support before launch.
The workflow is scoped around your properties, approved answers, communication channels, and team responsibilities. It includes what happens when information is missing or a guest needs action that a simple answer cannot complete.
Yes. We can start with drafts reviewed by your team. Once testing shows which questions the workflow handles appropriately, you can approve a limited set of automatic replies and keep other topics under review.
During scoping we decide which information the workflow needs, who can access it, where it is stored, and how long it is retained. Access to reservation details and any sensitive action should be limited to the agreed purpose and permissions.
Bring the tools you use and a workflow you want to improve. We’ll work out a practical first step for your property.
Book a discovery call